I should not type this much....
So about a month ago my hands started hurting. Since I work with computers I feared that I had Carpal Tunnel Syndrome, and I stopped typing for the day. It was a Thursday afternoon when it started. I did very little work on that Friday and stayed off my computer at home all weekend. Monday my hands felt a bit better, but not completely, and by the end of the day they hurt a lot again.
I couldn't afford to stop typing (it's how I pay my bills) so I called my doctor. He couldn't see me for a week and a half. I had no choice but to wait.
The week and a half goes by and I go see him. He can't help me (of course). He gives me a prescription for some anti-inflammatory medicine and a referral for a hand specialist. I make an appointment the next morning with the hand specialist. He can't see me for a week.
The week goes by and I go see the specialist. He tells me it is tendonitis, caused by repetitive stress. And he tells me to go get Physical Therapy on my hands. So I make an appointment for that. But by now it is Thanksgiving, so I get the first appointment after the holidays.
But I have to call my primary physician and get a referral. So I call my doctor (or really his receptionist) and explain the issue. I make an appointment for Wed Dec 4th. Today (the 3rd) I get a call saying my appointment has been cancelled because no referral got placed.
I call my doctor enraged, and they immediately give me a referral (it took her 2 minutes...despite in the past her complaining that I needed to give plenty of notice when requesting a referral). So I still have my appointment tomorrow (thank god!). But it's been 4 weeks since my hands started hurting. This is taking forever to be dealt with.
* * *
In a related story, a couple of weeks ago I switched phone services, from Verizon to MCI (I am always looking for ways to cut down on my phone bills). A week and a half went by and I still was on Verizon so I called MCI to see what the deal was. I had to skip the automated menu because I had no account number. When I finally got in, I explained I had no account number to the guy. Let's call him idiot #1.
Idiot #1: Well can I have your social security number?
(I give it to him)
Idiot #1: Hmmmm. You have two accounts listed.
Me: Well, I was on MCI in the spring. Maybe that is one of the accounts?
Idiot #1: Well. Which account are you now?
Me: I don't know. You should be able to tell.
Idiot #1: How?
Me: Well, the one that is cancelled is the old account. The one that has been requested is the new one and the one I am calling about
Idiot #1: I guess I can check.
That got him through. He said everything was in order, and I should be transferred over in a few days.
The next day I got a letter from MCI (so it had obviously been set prior to me calling).
I called MCI.
Idiot #2: Why are you calling?
Me: I don't know you asked me to call
Idiot #2: Please Hold (elapsed time of hold: 8 min 38 sec.)
Idiot #2: It seems your order didn't go through.
Me: Why not?
Idiot #2: I'm not sure. Maybe you have multiple lines.
Me: I don't have multiple lines.
Idiot #2: It says you called yesterday
Me: Yes...to see why I had not been switched over. THe guy I talked to said everything was fine, although he didn't seem to know much.
Idiot #2: Oh....it's probably just an issue with multiple lines.
Me: I don't have multiple lines
Idiot #2: I can send your order through again.
Me: But will it work?
Idiot #2: Yes. Please hold. (elapsed time of hold: 7 min. 58 sec.)
Idiot #2: I will transfer you to a independent confirmation party.
The confirmation party was automated. Which is obnoxious. A lot of "Please speak and spell you first name at the beep". That night I got home to have a voicemail from Idiot #2 telling me should would call me later, but not telling me why.
Later that night I got the call.
Idiot #2: Your order didn't go through.
Why not?
I don't know. Did you ask any questions to the independent confirmation service.
No. It was automated. I couldn't ask a question even if I wanted to.
What?
It was a machine.
Oh. I didn't know that. Let's put your order through again.
Why do you think it will work.
Please hold. (elapsed time of hold: 4 min. 13 sec.)
She then sent me to the automated service which recited my phone number incorrectly.
Machine: You requested blah blah blah changes to 555-2134 BEEP
Me: No.
Machine: It sounded like you said no. We will ask the question again.You requested blah blah blah changes to 555-2134 BEEP.
Me: No.
Machine: Please speak clearly. Please hold (elapsed time of hold: 35 sec.)
Then a man came on the phone and asked all the same questions...when he got to my phone number I explained that it was not my phone number. He transferred me back to MCI.
Idiot #3: It says here you have two accounts. One for 555-1234 and one for 555-2134.
Me: I don't have the number 555-2134.
Idiot #3: You have an account for it.
Me: I don't have that number.
Idiot #3: Then why do you have an open account for it.
Me: I don't know. You tell me.
Idiot #3: Well, do you want to get MCI on that number?
Me: I don't have that number. I want MCI on the 1234 number.
Idiot #3: Ok. I will close the 2134 number and set you up with MCI on 1234.
That was 5 days ago. I am still on Verizon. Honestly this is going to save me like 30-40 dollars a month, or I wouldn't bother.
So about a month ago my hands started hurting. Since I work with computers I feared that I had Carpal Tunnel Syndrome, and I stopped typing for the day. It was a Thursday afternoon when it started. I did very little work on that Friday and stayed off my computer at home all weekend. Monday my hands felt a bit better, but not completely, and by the end of the day they hurt a lot again.
I couldn't afford to stop typing (it's how I pay my bills) so I called my doctor. He couldn't see me for a week and a half. I had no choice but to wait.
The week and a half goes by and I go see him. He can't help me (of course). He gives me a prescription for some anti-inflammatory medicine and a referral for a hand specialist. I make an appointment the next morning with the hand specialist. He can't see me for a week.
The week goes by and I go see the specialist. He tells me it is tendonitis, caused by repetitive stress. And he tells me to go get Physical Therapy on my hands. So I make an appointment for that. But by now it is Thanksgiving, so I get the first appointment after the holidays.
But I have to call my primary physician and get a referral. So I call my doctor (or really his receptionist) and explain the issue. I make an appointment for Wed Dec 4th. Today (the 3rd) I get a call saying my appointment has been cancelled because no referral got placed.
I call my doctor enraged, and they immediately give me a referral (it took her 2 minutes...despite in the past her complaining that I needed to give plenty of notice when requesting a referral). So I still have my appointment tomorrow (thank god!). But it's been 4 weeks since my hands started hurting. This is taking forever to be dealt with.
* * *
In a related story, a couple of weeks ago I switched phone services, from Verizon to MCI (I am always looking for ways to cut down on my phone bills). A week and a half went by and I still was on Verizon so I called MCI to see what the deal was. I had to skip the automated menu because I had no account number. When I finally got in, I explained I had no account number to the guy. Let's call him idiot #1.
Idiot #1: Well can I have your social security number?
(I give it to him)
Idiot #1: Hmmmm. You have two accounts listed.
Me: Well, I was on MCI in the spring. Maybe that is one of the accounts?
Idiot #1: Well. Which account are you now?
Me: I don't know. You should be able to tell.
Idiot #1: How?
Me: Well, the one that is cancelled is the old account. The one that has been requested is the new one and the one I am calling about
Idiot #1: I guess I can check.
That got him through. He said everything was in order, and I should be transferred over in a few days.
The next day I got a letter from MCI (so it had obviously been set prior to me calling).
I called MCI.
Idiot #2: Why are you calling?
Me: I don't know you asked me to call
Idiot #2: Please Hold (elapsed time of hold: 8 min 38 sec.)
Idiot #2: It seems your order didn't go through.
Me: Why not?
Idiot #2: I'm not sure. Maybe you have multiple lines.
Me: I don't have multiple lines.
Idiot #2: It says you called yesterday
Me: Yes...to see why I had not been switched over. THe guy I talked to said everything was fine, although he didn't seem to know much.
Idiot #2: Oh....it's probably just an issue with multiple lines.
Me: I don't have multiple lines
Idiot #2: I can send your order through again.
Me: But will it work?
Idiot #2: Yes. Please hold. (elapsed time of hold: 7 min. 58 sec.)
Idiot #2: I will transfer you to a independent confirmation party.
The confirmation party was automated. Which is obnoxious. A lot of "Please speak and spell you first name at the beep". That night I got home to have a voicemail from Idiot #2 telling me should would call me later, but not telling me why.
Later that night I got the call.
Idiot #2: Your order didn't go through.
Why not?
I don't know. Did you ask any questions to the independent confirmation service.
No. It was automated. I couldn't ask a question even if I wanted to.
What?
It was a machine.
Oh. I didn't know that. Let's put your order through again.
Why do you think it will work.
Please hold. (elapsed time of hold: 4 min. 13 sec.)
She then sent me to the automated service which recited my phone number incorrectly.
Machine: You requested blah blah blah changes to 555-2134 BEEP
Me: No.
Machine: It sounded like you said no. We will ask the question again.You requested blah blah blah changes to 555-2134 BEEP.
Me: No.
Machine: Please speak clearly. Please hold (elapsed time of hold: 35 sec.)
Then a man came on the phone and asked all the same questions...when he got to my phone number I explained that it was not my phone number. He transferred me back to MCI.
Idiot #3: It says here you have two accounts. One for 555-1234 and one for 555-2134.
Me: I don't have the number 555-2134.
Idiot #3: You have an account for it.
Me: I don't have that number.
Idiot #3: Then why do you have an open account for it.
Me: I don't know. You tell me.
Idiot #3: Well, do you want to get MCI on that number?
Me: I don't have that number. I want MCI on the 1234 number.
Idiot #3: Ok. I will close the 2134 number and set you up with MCI on 1234.
That was 5 days ago. I am still on Verizon. Honestly this is going to save me like 30-40 dollars a month, or I wouldn't bother.